| Your Questions & The Answers |
| This area will have the questions that you ask. Not all questions will be posted unless they meet this criteria: 1 -...are NOT unique to you and your system 2-...have manageable consequences (will not cause system failure) 3-...are cost effective for you (free is good) 4-...when I hear 'providers' are having problems 5-...or are just GREAT questions! |
| Site Construction/Maintenance by CRoux Computing |
| Question: What is GOING ON with my computer?? Every day something changes and is acting very odd. Some days I cannot use my monitor, mouse, USB device and some times my printer does not work! "Everything was GREAT yesterday, but today...it all is horrible!" HELP! HELP!! |
| Answer: Microsoft and many other companies are 'updating' programs to work with Vista/Windows 7 and yes, Windows XP. All of these massive changes will affect your computer and ALL devices you may be using. In the next 6 months (things may get worse). However, normally once the problems are logged and evaluated with the 'BIG' companies, including Microsoft, help will come and things 'should' work again. What do you do until then? There is nothing to do, except report in 'problems' to me or Microsoft or the other companies who's equipment you have purchased and are using. As always, I will try to help you over these problems. I send reports daily and try and ferret out the problems 'technically' to help speed up the situation. Purchasing NEW equipment is NOT necessarily going to fix the problem. NEW problems could surface. When you have a problem, try to live with it...SEND REPORTS TO Microsoft, let me know, wait for about three days. THERE ARE NO GOOD OR EASY ANSWERS FOR NOW. |
| Question: I am getting a message my Firewall/Antivirus is out of date or not working! Now what?! |
| Answer: Call or email me and ask about your subscription. I am finding with the updates taking place online, all programs are 'glitching' with messages about how YOU need to pay more..pay again..or are just not covered! These messages are 'normally' incorrect. First, let me help you find the fix to this problem. I have notes about the firewall/antivirus protection and when they are due for a subscription renewal. DO NOT pay anyone until you and I have spoken. Next, many 'rouge' programs are causing some of these messages that APPEAR to be from your firewall/antivirus. However, they are fraudulent programs WANTING you to click them. Most can be ignored. If you have doubts or questions...let me know. The last problem is a window that opens that says you are NOT covered by a firewall or antivirus. This message is a scam. If you see it when you are surfing the net, just ignore it. Remember the last newsletter...it had instruction on how to check your subscription. This should be the best way to find it out. NOTE: If I recently put Trend Micro on your system and it shows an expiration date one month after I put it on...keep in mind it will auto-renew for the entire year. It has already been paid for!! |
| UPDATE: NEW PROBLEM!! WARNING!! It has been released that Adobe products are going to be experiencing more hack attempts this year... I have just heard this information and will be looking into what types of events are happening with Adobe. PLEASE be mindful of any updates from Adobe (especially FLASH). |
| What you should do: Try to live without Adobe Updates for now. As more information comes to me, I will update you here or in the newsletter. If you 'see' something odd that concerns Adobe products, call me and leave a detailed message as to what you are seeing or experiencing. You may email information to me as well. |
| UPDATE IMPORTANT! Read ! |
| January 2010 |
| December 2009 |
| Question: Is it OK to UPDATE?? |
| Answer: MS UPDATES = YES! First, turn on Microsoft Updates. You may see a Yellow Shield. This is normal. You may have between 7 and 23 updates. They are ALL OK to accept and install. If you have questions or problems, email or call me. JAVA UPDATES = YES! First you may go to the JAVA site, or you may see JAVA (looks like a cup of coffee) asking to update your system. Just allow it now. If you'd like to visit the 'java.com' site, you may do that. You will be clicking the 'red button' and downloading JAVA. The number is 6.20. Adobe Updates = YES! See instructions on the next page. |
| April 2010 |
| New UPDATE TODAY July 15, 2010 |
| January 2010 |
| Question: What is up with Trend Micro? What is up with my wireless mouse!! I still LOVE facebook! |
Answer TrendMicro: is updating in and around Microsoft
program updates. Sometimes it just needs to 'catch up' with
updates. You are protected, however, finish the update and
then scan your computer. All is well!
Wireless Mouse Trouble = If you have a Logitech mouse go
to their site: Click Here . Next, choose the DETECT
DEVICE button and follow the screen prompts. If it tells
you to click the gold bar at the top of the window (do it).
This will help you update the software that is needed for the
mouse to run in a stable fashion.
FACEBOOK = YES -- just NOT on your computer!!
So you love facebook and music downloads, but your
computer doesn't. Instead of taking the financial risk (and
the risk of corrupting your data, purchase an iTouch. It will
cost less to operate and there is no 'hack' at this date.
Click Here to see more!
The cost may out weigh the risk (financially only).
PLEASE NOTE: Children are at RISK when they
are online in social sites, instant messaging sites,
email, etc. If you'd like more information just call me.
program updates. Sometimes it just needs to 'catch up' with
updates. You are protected, however, finish the update and
then scan your computer. All is well!
Wireless Mouse Trouble = If you have a Logitech mouse go
to their site: Click Here . Next, choose the DETECT
DEVICE button and follow the screen prompts. If it tells
you to click the gold bar at the top of the window (do it).
This will help you update the software that is needed for the
mouse to run in a stable fashion.
FACEBOOK = YES -- just NOT on your computer!!
So you love facebook and music downloads, but your
computer doesn't. Instead of taking the financial risk (and
the risk of corrupting your data, purchase an iTouch. It will
cost less to operate and there is no 'hack' at this date.
Click Here to see more!
The cost may out weigh the risk (financially only).
PLEASE NOTE: Children are at RISK when they
are online in social sites, instant messaging sites,
email, etc. If you'd like more information just call me.